/* Hero Section */
.hero-reclamos {
    height: 400px;
    background: linear-gradient(135deg, #c0392b 0%, #e74c3c 100%);
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    text-align: center;
}

.hero-reclamos .container {
    z-index: 2;
}

.hero-reclamos i {
    margin-bottom: 20px;
    opacity: 0.9;
}

.hero-reclamos h1 {
    font-size: 48px;
    margin-bottom: 15px;
    text-shadow: 2px 2px 4px rgba(0,0,0,0.3);
}

.hero-reclamos p {
    font-size: 20px;
    opacity: 0.95;
}

/* Info Section */
.info-section {
    padding: 60px 0;
    background: var(--bg-light);
}

.info-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
    gap: 30px;
}

.info-box {
    background: white;
    padding: 40px 30px;
    border-radius: 15px;
    text-align: center;
    box-shadow: 0 5px 20px rgba(0,0,0,0.08);
    transition: transform 0.3s ease;
}

.info-box:hover {
    transform: translateY(-5px);
}

.info-box i {
    font-size: 50px;
    color: #e74c3c;
    margin-bottom: 20px;
}

.info-box h3 {
    font-size: 20px;
    color: var(--primary-color);
    margin-bottom: 15px;
}

.info-box p {
    color: var(--text-dark);
    line-height: 1.6;
}

/* Formulario Section */
.formulario-section {
    padding: 80px 0;
    background: white;
}

.formulario-section .container {
    display: grid;
    grid-template-columns: 2fr 1fr;
    gap: 40px;
    max-width: 1400px;
}

.formulario-wrapper {
    background: var(--bg-light);
    padding: 50px;
    border-radius: 20px;
    box-shadow: 0 10px 30px rgba(0,0,0,0.1);
}

.formulario-header {
    text-align: center;
    margin-bottom: 40px;
}

.formulario-header h2 {
    font-size: 32px;
    color: var(--primary-color);
    margin-bottom: 10px;
}

.formulario-header p {
    color: var(--text-light);
    font-size: 16px;
}

/* Secciones del Formulario */
.seccion-form {
    background: white;
    padding: 30px;
    border-radius: 15px;
    margin-bottom: 30px;
    border-left: 4px solid #e74c3c;
}

.seccion-form h3 {
    font-size: 20px;
    color: var(--primary-color);
    margin-bottom: 25px;
    display: flex;
    align-items: center;
    gap: 10px;
}

.seccion-form h3 i {
    color: #e74c3c;
}

.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 20px;
}

.form-group {
    margin-bottom: 25px;
}

.form-group label {
    display: block;
    font-size: 15px;
    font-weight: 600;
    color: var(--text-dark);
    margin-bottom: 10px;
}

.form-group input,
.form-group textarea {
    width: 100%;
    padding: 15px;
    border: 2px solid var(--border-color);
    border-radius: 10px;
    font-size: 15px;
    transition: all 0.3s ease;
    font-family: inherit;
}

.form-group input:focus,
.form-group textarea:focus {
    outline: none;
    border-color: #e74c3c;
    box-shadow: 0 0 0 3px rgba(231, 76, 60, 0.1);
}

.form-group textarea {
    resize: vertical;
    min-height: 150px;
}

.char-count {
    display: block;
    text-align: right;
    font-size: 13px;
    color: var(--text-light);
    margin-top: 5px;
}

/* Información Legal */
.info-legal {
    background: #fff3cd;
    border: 1px solid #ffc107;
    border-radius: 10px;
    padding: 20px;
    margin-bottom: 25px;
    display: flex;
    gap: 15px;
}

.info-legal i {
    color: #ffc107;
    font-size: 24px;
    flex-shrink: 0;
}

.info-legal p {
    color: #856404;
    font-size: 14px;
    line-height: 1.6;
    margin: 0;
}

/* Checkbox */
.checkbox-group {
    margin-bottom: 30px;
}

.checkbox-label {
    display: flex;
    align-items: flex-start;
    gap: 12px;
    cursor: pointer;
    font-weight: normal;
}

.checkbox-label input[type="checkbox"] {
    width: auto;
    margin-top: 3px;
    cursor: pointer;
    min-width: 18px;
    min-height: 18px;
}

/* Botón de Envío */
.btn-enviar-reclamo {
    width: 100%;
    background: linear-gradient(135deg, #c0392b 0%, #e74c3c 100%);
    color: white;
    border: none;
    padding: 20px;
    border-radius: 50px;
    font-size: 18px;
    font-weight: 700;
    cursor: pointer;
    transition: all 0.3s ease;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 12px;
}

.btn-enviar-reclamo:hover {
    transform: translateY(-3px);
    box-shadow: 0 10px 25px rgba(231, 76, 60, 0.4);
}

.btn-enviar-reclamo:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

/* Mensaje de Éxito */
.mensaje-exito {
    margin-top: 30px;
    background: #d4edda;
    border: 2px solid #28a745;
    color: #155724;
    padding: 25px;
    border-radius: 15px;
    display: flex;
    gap: 20px;
    align-items: flex-start;
    animation: slideDown 0.5s ease;
}

.mensaje-exito i {
    font-size: 40px;
    color: #28a745;
    flex-shrink: 0;
}

.mensaje-exito h4 {
    font-size: 20px;
    margin-bottom: 10px;
    color: #155724;
}

.mensaje-exito p {
    margin: 5px 0;
    line-height: 1.6;
}

@keyframes slideDown {
    from {
        opacity: 0;
        transform: translateY(-20px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* Sidebar Información */
.sidebar-info {
    display: flex;
    flex-direction: column;
    gap: 25px;
}

.sidebar-info .info-card {
    background: white;
    padding: 30px;
    border-radius: 15px;
    box-shadow: 0 5px 20px rgba(0,0,0,0.08);
}

.sidebar-info .info-card h3 {
    font-size: 18px;
    color: var(--primary-color);
    margin-bottom: 20px;
    display: flex;
    align-items: center;
    gap: 10px;
}

.sidebar-info .info-card h3 i {
    color: #e74c3c;
}

.sidebar-info .info-card p {
    color: var(--text-dark);
    line-height: 1.6;
    margin-bottom: 15px;
}

.contacto-item {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 12px;
}

.contacto-item i {
    color: #e74c3c;
    font-size: 18px;
}

.contacto-item a {
    color: var(--primary-color);
    text-decoration: none;
    font-weight: 600;
    transition: color 0.3s ease;
}

.contacto-item a:hover {
    color: #e74c3c;
}

.sidebar-info .info-card ul {
    list-style: none;
    padding: 0;
}

.sidebar-info .info-card ul li {
    padding: 10px 0;
    padding-left: 25px;
    position: relative;
    color: var(--text-dark);
}

.sidebar-info .info-card ul li:before {
    content: "✓";
    position: absolute;
    left: 0;
    color: #28a745;
    font-weight: bold;
}

.sidebar-info .info-card.destacada {
    background: linear-gradient(135deg, #1C3A4E 0%, #009E5E 100%);
    color: white;
}

.sidebar-info .info-card.destacada h3 {
    color: white;
}

.sidebar-info .info-card.destacada h3 i {
    color: white;
}

.sidebar-info .info-card.destacada p {
    color: white;
    opacity: 0.95;
}

/* FAQ Reclamos */
.faq-reclamos-section {
    padding: 80px 0;
    background: var(--bg-light);
}

.section-header {
    text-align: center;
    margin-bottom: 50px;
}

.section-header h2 {
    font-size: 36px;
    color: var(--primary-color);
    margin-bottom: 15px;
}

.underline {
    width: 80px;
    height: 4px;
    background: #e74c3c;
    margin: 0 auto 20px;
    border-radius: 2px;
}

.faq-grid-reclamos {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(500px, 1fr));
    gap: 20px;
}

.faq-item-reclamo {
    background: white;
    border-radius: 15px;
    overflow: hidden;
    box-shadow: 0 3px 15px rgba(0,0,0,0.05);
}

.faq-question-reclamo {
    padding: 25px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    cursor: pointer;
    transition: all 0.3s ease;
}

.faq-question-reclamo:hover {
    background: rgba(231, 76, 60, 0.05);
}

.faq-question-reclamo h3 {
    font-size: 18px;
    color: var(--primary-color);
    margin: 0;
}

.faq-question-reclamo i {
    color: #e74c3c;
    font-size: 20px;
    transition: transform 0.3s ease;
}

.faq-item-reclamo.active .faq-question-reclamo i {
    transform: rotate(180deg);
}

.faq-answer-reclamo {
    max-height: 0;
    overflow: hidden;
    transition: max-height 0.3s ease, padding 0.3s ease;
}

.faq-item-reclamo.active .faq-answer-reclamo {
    max-height: 500px;
    padding: 0 25px 25px;
}

.faq-answer-reclamo p {
    color: var(--text-dark);
    font-size: 15px;
    line-height: 1.8;
    margin: 0;
}

/* Alertas flotantes */
.alerta {
    position: fixed;
    top: 20px;
    right: -400px;
    background: white;
    padding: 20px 25px;
    border-radius: 10px;
    box-shadow: 0 10px 30px rgba(0,0,0,0.2);
    z-index: 10000;
    display: flex;
    align-items: center;
    gap: 15px;
    min-width: 300px;
    max-width: 400px;
    transition: right 0.3s ease;
}

.alerta.mostrar {
    right: 20px;
}

.alerta i {
    font-size: 24px;
}

.alerta-error {
    border-left: 4px solid #e74c3c;
}

.alerta-error i {
    color: #e74c3c;
}

.alerta-success {
    border-left: 4px solid #27ae60;
}

.alerta-success i {
    color: #27ae60;
}

.alerta span {
    color: var(--text-dark);
    font-size: 15px;
    line-height: 1.4;
}

/* Responsive */
@media (max-width: 1200px) {
    .formulario-section .container {
        grid-template-columns: 1fr;
    }
    
    .sidebar-info {
        grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
        grid-auto-flow: dense;
    }
}

@media (max-width: 768px) {
    .hero-reclamos h1 {
        font-size: 36px;
    }
    
    .formulario-wrapper {
        padding: 30px 20px;
    }
    
    .form-row {
        grid-template-columns: 1fr;
    }
    
    .faq-grid-reclamos {
        grid-template-columns: 1fr;
    }
    
    .info-grid {
        grid-template-columns: 1fr;
    }
}